Privacy Policy

1. About Us

Megflow ("Company", "we", "us") operates an AI automation SaaS platform accessible at www.megflow.com. This Privacy Policy explains how we collect, use, and protect information when you use our platform and services.

2. Information We Collect

We collect the following categories of information:

• ✓Account information: name, email address, business name, and password when you register
• ✓Billing information: payment details processed securely by our payment provider (we do not store card data)
• ✓Usage data: how you interact with the Megflow platform, features used, and session activity
• ✓Business content: product information, FAQs, and configuration data you enter to train your AI chatbot
• ✓Conversation data: messages exchanged between your AI bot and your customers through connected channels

3. How We Use Your Information

We use collected information to:

• ✓Provide, operate, and improve the Megflow platform
• ✓Process subscription payments and manage your account
• ✓Train and personalise your AI chatbot based on your business configuration
• ✓Send product updates, platform notifications, and support communications
• ✓Analyse usage patterns to improve platform performance and features
• ✓Comply with legal obligations

4. Data Storage & Security

Your data is stored on secure cloud infrastructure (Railway.app) with industry-standard encryption at rest and in transit. We implement access controls, audit logging, and regular security reviews. We do not sell your personal data or business data to any third party.

5. Third-Party Services

To deliver the platform, we use the following third-party services, each governed by their own privacy policy:

• ✓Meta / WhatsApp Business API — messaging channel provider
• ✓Anthropic Claude — AI language model powering chatbot responses
• ✓Razorpay — subscription and payment processing
• ✓Railway.app — cloud infrastructure, database, and web hosting

6. Data Retention

We retain your account data for as long as your subscription is active. Conversation logs are retained for up to 12 months to support analytics and AI performance improvement. Upon account deletion, your personal data is removed within 30 days. Anonymised, aggregated usage data may be retained indefinitely for platform analytics.

7. Your Rights

You have the right to:

• ✓Access the personal data we hold about you
• ✓Request correction of inaccurate data
• ✓Request deletion of your account and associated data
• ✓Export your conversation and lead data at any time from the platform
• ✓Opt out of non-essential communications

8. Cookies

Megflow uses essential cookies to maintain your login session and platform functionality. We do not use tracking or advertising cookies. You can control cookie settings in your browser, but disabling essential cookies may affect platform performance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform. Continued use of Megflow after the effective date of changes constitutes your acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at: